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ImagineTime, Inc. offers unsurpassed technical support to keep your office up and running at all times. Everyone on our technical support team is a CPA or has a previous background in accounting. We allow you to choose which level of support will best suit your needs.
The cost of the support plans depends on the user license purchased. Click here for our pricing page to see more information concerning support plan costs. Per-issue support can also be purchased on an as-needed basis billed to a major credit card at $95 per incident. If you need support now, please feel free to contact us at 828-248-3121. You can also email our support department by clicking here. When you submit your support incident, please be sure to provide us with your registered firm name, phone number and a short description of your problem. Your registered firm name is shown on the "About ImagineTime" window, which is accessible via the Microsoft Office menu at the top left of ImagineTime. |
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| Online Training Modules: | Frequently Asked Questions: |
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By providing online training modules, ImagineTime makes it easy for you and your staff to train any time from any Internet connected location. Online Training Modules |
Before calling for support, you can check to see if your question has already been answered on our Frequently Asked Questions page. Frequently Asked Questions |
| Staff Training: | Documentation: |
| If you have a high-speed internet connection our technical support staff can train you right in your own office using our support connection software. Internet training can be purchased in hourly increments at the rate of $125.00 per hour. To facilitate an ImagineTime training session, your support technician will use connection software that allows the trainer to see your desktop and work with your data. |
ImagineTime includes a comprehensive 200-page online manual which can be downloaded and printed. A color copy of the manual can be purchased from ImagineTime for $45.
Installation and Upgrade instructions |
| Data Conversion: | Custom Data Conversion: |
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Our product also comes complete with a data conversion utility that allows you to import information from other software using popular spreadsheet programs such as Lotus® and Excel®. An optional Quickbooks conversion utility that can be purchased for $95.00 allows you to import all customers names, address and client transaction history from Quickbooks to ImagineTime with no extra effort. |
Our programmers can convert data from almost any popular program on the market today. Please call our sales department 1-877-520-1525 for additional details and pricing. |
| Software Fixes and Updates: | |
The following fixes and updates should only be download with the express instruction of an ImagineTime support technician:
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Copyright © 2010 ImagineTime Software, Inc.